Ed Morse Chrysler Jeep Dodge Ram - Muscatine, Iowa

Ben Kono

I’m attempting to purchase a car from out of state. I negotiated terms on a Saturday. Received little to no communication for multiple days after settling terms and depositing $1000. The only time I heard any update was when I asked (often multiple times) for one. Emails and phone calls went ignored so I reduce everything to text messages… It’s been 10 days, my car is still sitting on their lot, not in my driveway, not even on the way to me. I have never received worse service from a dealer in my life. This dealer is a joke, but if you have to work with them choose any sales person except for Chase.

Jonathan Rendon

Ed morse sold me defect vehicle an laugh when you get the service reports I have ptsd from car accident/other reason too in the past an brake paddle collapse they wanna give me so basically they would laugh if you die too to everyone that laughed yesterday very unprofessional

Charli juergens

Shane did a great job selling us our new truck. This was the second new vehicle he has sold us. If anyone needs a car, truck, suv, get ahold of Shane at Ed Morse, Muscatine!! Thanks for the nice experience.

Ellie Maldonado

I had a HORRIBLE experience at this dealership. If a 0 star rating was an option, that’s what I would rate this dealership.
I went in with a vehicle in mind, my purchase option, and a down payment. Four times, they disregarded my purchase option of a lease and pushed me to finance instead. Even after I said lease only for the 4th time, they brought me a quote for financing and told me it would be best to finance instead of lease. In addition, they knew my down payment amount and wanted me to spend $6000 more for a down payment on finance. My credit is great, and a lease with half the down payment shouldn’t have been a problem.

Finally, they told me they would contact their finance person for leasing numbers and call me the next day. They never called.

I went to Kimberly Car City in Davenport, IA, worked with an amazing salesman named Kyle, and got the Jeep I wanted for a lease with the down payment and monthly payment I told the salesperson at Ed Morse I wanted.

Rodrigo A

Would give zero stars if possible. Only good experience was the salesperson Chase K. First off, they couldn’t finance me with anyone for a good rate (June ‘23) regardless of amazing credit for both main and secondary person. Got the car refinanced 2 days later for 4.5% points less… okay no big deal. We end up paying car off with new bank and decide we no longer wanted the extended warranty so we cancel with Tyler . Called and confirmed with him 4 times. FOUR!!! And he still went ahead and sent my refund check the bank the dealership financed us with. Welp 6-8 weeks is what he said and nothing yet. So I start calling the dealership and every time during a 2 week period I get a “I will give him the message and he will call back” never once did he bother but sure when they wanted my money they were quick to call and beg if I could transfer to them. Anyways. I talk to a lady and she says she’s in charge over Tyler’s department and she says she can’t help and to sit tight to see what happens, not a good answer. I am able to get through to the controller Christine and she stops the check and reissues me a new one but so I decided I can’t trust them any longer and decide to take a 5 hour drive, very inconvenient but has to be done with incompetent dealers I guess. I arrive to pickup and they said we can’t find the check you’ll have to wait until 1pm well I can’t wait as I had a flight at 5pm. The guy that tried to help was extremely rude as soon as I told him I was there to pickup a check.
Talked to the General Manager Mr. Kreiger (the family who owned the dealer before selling it out, clearly shows why they had to sell out) and he was also rude as he said he didn’t even know a Jolene and shrugged his shoulders. Tried going the “man to man” route before posting but this drew the line and made it very clear to never deal with any of these dealerships again. Instead of being apologetic and trying to make amends and earn business from me again he seemed like he couldn’t care less for the “family” business.

Stay AWAY if you can and shop somewhere else

Lloyd Sichling

Shane Stoltz the sales rep with whom I worked, is very knowledgeable, not just about the vehicle which he sold me, but the inventory as well. He told me all about the vehicle I purchased, making it a lot easier to operate. He and the rest ot the staff at Ed Morse in Muscatine, Iowa stayed after closing time just so we could finish and I drive my vehicle home that day!

Zach Mills

I bought my truck in August. I've had recall work and an oil change performed. From the purchase to the service, every penny I've spent has been worth the treatment. The service here is awesome!

Keith McDonnell

Shane was very helpful in working with me to purchase my new Ram 2500. He was Very polite and knowledgeable.
Jeremy in finance was just as helpful and polite too. I drove over 5.5 hours to purchase a truck from this dealer, it was well worth the drive. I Would definitely make the drive back to do business with these two again.